New Advisor Starter Cards FAQ
How do I access my complimentary New Advisor Starter Cards?
The New Advisor Starter Cards are provided through eXp Solution, BuildASign, and the instructions will initially be sent in your onboarding email.
HERE is the website login page to order your New Advisor Starter Cards. For login and order instructions, scroll down to the section below titled “How do I order my complimentary New Advisor Starter Cards?”
*The New Advisor Starter Cards are only accessible to new advisors who have not already ordered them.
Are there any steps I need to take prior to ordering my New Advisor Starter Cards?
Yes, please activate your Passport account prior to ordering your New Advisor Starter Cards. This will provide you with the necessary access to redeem your free business cards.
How do I order my complimentary New Advisor Starter Cards?
Click HERE to access the login page on the BuildASign website.
Click the “EXP PASSPORT” login button, and enter your eXp Passport credentials.
You will land on the eXp Commercial store home page. On the top left, click “New Advisor Starter Cards.”
Choose “Click Here to Activate Your Code Now” at the top of the page
Choose your preferred business card design from the options. Click “Buy Now.”
Review the preview and click “Continue.”
Design the front and back of your business card using the intuitive design tool.
Click “Save and Continue.” The New Advisor Starter Cards have now been added to your shopping cart.
If you need to go back and edit your design, click “Edit Design” from the shopping cart where you will be able to edit the front and back separately.
If you need to checkout at a later time, your design will be saved in your shopping cart for 7-10 days.
Your shopping cart total will show a $0 balance. (In order for the credit to apply, please ensure there are no other products in your shopping cart except for the New Advisor Starter Cards.)
*In the event the automatic credit fails to bring your shopping cart to $0, please manually enter the following code in the Promo Code box at checkout: EXPNEWADVISORWELCOMECREDITClick “Continue.” Proceed through the prompts.
What if I don't want the New Advisor Starter Cards? Can I use my credit towards a different product?
No, that is not an option at this time.
What is your turnaround time?
Your New Advisor Starter Cards will arrive at your door within 7-14 business days. We always aim to be as fast as we can!
Do I need to send my customized business cards to anyone for approval prior to completing my order?
Yes, please send your business cards to your state broker for branding and local compliance review and approval. To generate a proof for review/approval, make sure you have the design tool page open (as pictured below).
Select the “front” side design on the right of the Design page.
Select “Preview” at the bottom of the Design page (the eye icon).
A large proof will show on the screen for the front design.
Right-click on the image and select “Save Image As.” Name it FRONT and save it to your computer.
Click outside the proof – on the right or left side to return to the design page. DO NOT select back.
Now select the “back” side design on the right side of the Design page.
Repeat steps 2-5 for the back of the design.
Add the business cards to the shopping cart – this will save your design. DO NOT CHECK OUT.
Email the front and back saved images to your state broker for branding and local compliance review and approval.
Once approved, log back into your account, go to your shopping cart where your business card design is saved, and place the order. The items should remain in your cart for 7-10 days before being deleted.
I placed my order and now the New Advisor Starter Cards category had disappeared. Where did it go?
The New Advisor Starter Cards credit is one-time use so the page will no longer be visible once you complete your first purchase. Business cards, folders, and other marketing materials can be found in their respective categories if you need to order more.
How do I know you received my order, and how do I obtain a receipt?
Once you have submitted your order, a confirmation containing your order number, billing and shipping information will be sent to the email address you provided during checkout. You may also view your order within the “Order History” section of your account.
How do I track my shipment?
You will receive a shipping confirmation email with tracking information as soon as your product(s) leaves the facility. You may click on the tracking number in the confirmation email from service@buildasign.com to view transit details.
Who is your shipping carrier?
UPS and USPS are our primary carriers, but you may receive packages from other carriers depending on the product you purchase.
Do you ship outside the United States?
At this time we only ship to destinations within the United States.
Can I make a correction to my order after it has been submitted?
Since most orders are sent to our production staff immediately upon submission, it is generally not possible to make corrections or changes once submitted. If you have just placed your order, and want to check if changing it is possible, please reach out to the BuildASign Customer Service team:
Phone: 877-858-4587
9:00 a.m. - 6:00 p.m. CST
Email: exp@buildasign.com